SHIPPING & RETURNS
Maeda Brand offers FREE SHIPPING anywhere in the US and on all orders over $79 and starts at $4.95 Rate Shipping on orders under $79. International shipping cost varies according to the weight and destination of your order.
The chart below shows all the shipping services we offer with their estimated rates and estimated delivery times. Remember that business days do not include weekends and holidays.
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SHIPPING RATES & DELIVERY
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DELIVERY TIME
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COST
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| USA - Flat Rate or Free Shipping | 2-4 Business Days | Free or Starts at $4.95 |
| USA - 2-Day Delivery | 1-3 Business Days* | $12.95 Flat Rate |
| USA - Overnight (Next Business Day) | 1 Business Days | $19.95 and up |
| CANADA | 3-8 Business Days | Starts at 7.95 |
| INTERNATIONAL | 5-10 Business Days | Varies by Country |
*As of late 2015, USPS Priority Mail 2-Day delivery is now 1-3 days, depending on geographical location. Customers located in the San Diego area should expect to receive their order within 1 day; customers located in urban areas should expect to receive it in 2 days; and customers in more rural areas will receive it in 3 days. We apologize for any inconvenience.
SHIPPING TO HAWAII AND ALASKA
Hawaii and Alaska customers also qualify for Free shipping, orders are shipped by USPS.
REJECTED/UNDELIVERED PACKAGES
Rejected and undelivered packages are returned to Maeda Brand. If you'd like us to resend your package, a new shipping fee will apply. If we don't hear from you again, we treat the order as cancelled and refund the money minus the initial shipping cost.
FREE EXCHANGES FOR ORDERS OVER $79 (US orders only)
If your not satisfied with your order, you can return the order with a FREE return label for a store credit within 30 days of receipt, however, if the item has been washed or worn, this voids our return policy and is no longer eligible for return/exchange. If you opt for a credit card refund, $5.95 will be deducted for return shipping.
INTERNATIONAL SHIPPING
We offer discounted international rates to virtually any Country. Shipping starts at just $7.95 to select destinations.
RETURNS & EXCHANGES
We will be happy to accept returns that are in resalable condition as long as they are returned within 30 days of the shipment date. You may choose to receive either a refund or a store credit. Outgoing shipping charges will not be refunded.
FREE EXCHANGES FOR ORDERS OVER $50 (US orders only)
If your not satisfied with your order, you can return the order with a FREE return label for a store credit within 30 days of receipt, however, if the item has been washed or worn, this voids our return policy and is no longer eligible for return/exchange. If you opt for a credit card refund, $8.95 will be deducted to cover the return shipping cost.
Return Procedure
To create a return please access our return portal and follow the instructions to create your return label (domestic orders) or receive information on how to return international orders.
Notes:
Returned items that are crumpled and not folded correctly, do not have tags, or packaging will be subject to a minimum restocking fee. The item will not be accepted as a return if it is in poor condition, dirty, washed, or worn. Restocking fees will not be charged for items returned in original condition. If you ship your item back to us before obtaining an RMA your return may be delayed. Store credits and refunds will not be issued until the item has been received and deemed resalable.
To create a return please access our return portal and follow the instructions to create your return label (domestic orders) or receive information on how to return international orders.
Notes:
Returned items that are crumpled and not folded correctly, do not have tags, or packaging will be subject to a minimum restocking fee. The item will not be accepted as a return if it is in poor condition, dirty, washed, or worn. Restocking fees will not be charged for items returned in original condition. If you ship your item back to us before obtaining an RMA your return may be delayed. Store credits and refunds will not be issued until the item has been received and deemed resalable.